Last Updated: July 30, 2026
Thank you for shopping with Kitchen Galaxy. We are committed to delivering your kitchen essentials quickly, safely, and efficiently. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, and other important shipping information.
By placing an order through kitchengalaxy.shop, you agree to the terms outlined in this Shipping Policy.
Shipping Destinations
Currently, Kitchen Galaxy ships exclusively within the United States.
At this time, we do not offer international shipping, but we are continually exploring opportunities to expand our delivery services in the future.
Order Processing
We work hard to prepare every order as quickly as possible.
Processing Time
- 0–1 Business Days (Monday–Friday)
Orders are processed during normal business days only and exclude weekends and public holidays.
Daily Order Cut-Off Time
Orders placed before:
1:00 PM EST (Monday–Friday)
will generally begin processing the same business day.
Orders received after the daily cut-off time, on weekends, or during holidays will begin processing on the next available business day.
Estimated Delivery Time
Once your order has been processed, estimated delivery is:
5–9 Business Days (Monday–Friday)
Delivery estimates may vary depending on carrier operations, weather conditions, holidays, or other unforeseen circumstances beyond our control.
Shipping Cost
We proudly offer:
FREE Standard Shipping on all orders delivered within the United States.
There is no minimum purchase required to qualify for free shipping.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing:
- Your tracking number
- Shipping carrier information
- A tracking link
Please allow up to 24–48 hours for tracking information to become active after shipment.
Shipping Delays
While we strive to deliver every order on schedule, delays may occasionally occur due to:
- Severe weather conditions
- Carrier service interruptions
- High seasonal shipping volumes
- National holidays
- Incorrect shipping information
- Other circumstances beyond our reasonable control
We appreciate your patience should unexpected delays occur.
Incorrect Shipping Information
Please ensure your shipping information is accurate before completing your purchase.
Kitchen Galaxy is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
If you discover an error after placing your order, please contact us immediately. We will make every reasonable effort to update your information before your order ships.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact our customer support team as soon as possible.
To help us investigate your request, please provide:
- Your order number
- Clear photographs of the damaged item or packaging (if applicable)
- A brief description of the issue
We will work closely with the shipping carrier to resolve the matter as quickly as possible.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us.
Kitchen Galaxy
Operated by ONEIL ECOM LLC
3944 Brooklyn Ave
Kansas City, MO 64130
United States
Email: contact@kitchengalaxy.shop
Phone: +1-315-202-9675