Refund & Returns Policy
Last Updated: July 30, 2026
At Kitchen Galaxy, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund & Returns Policy explains the conditions for returning products, requesting refunds, and exchanging eligible items purchased through kitchengalaxy.shop.
By placing an order on our website, you agree to the terms outlined in this policy.
Return Eligibility
Eligible products may be returned within 30 days of the delivery date.
To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned in their original packaging.
- Include all original accessories, manuals, and packaging materials.
- Be accompanied by proof of purchase or your order number.
Products that do not meet these requirements may not qualify for a refund or exchange.
Non-Returnable Items
The following items are generally not eligible for return:
- Used or damaged products caused after delivery.
- Products returned without original packaging.
- Personalized or customized items.
- Gift cards (if available).
- Final sale or clearance products where indicated.
How to Request a Return
To initiate a return, please contact our customer support team with:
- Your order number
- Your full name
- The reason for your return
- Photos of the item if it is damaged, defective, or incorrect
Once your request has been reviewed and approved, we will provide detailed return instructions.
Please do not send products back without receiving return authorization.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please notify us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping package
- A brief description of the problem
After reviewing your request, we will provide an appropriate resolution, which may include:
- A replacement
- An exchange
- A full or partial refund
Refund Process
After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution or payment provider to process the refund.
Original shipping charges, where applicable, are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We are happy to exchange eligible products when replacement inventory is available.
If the requested replacement is unavailable, we may offer:
- A full refund
- A store credit (where applicable)
- A comparable replacement product
Return Shipping
If the return is the result of:
- A damaged item
- A defective product
- An incorrect shipment
Kitchen Galaxy may cover the return shipping costs where applicable.
For all other approved returns, customers may be responsible for return shipping expenses.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact our customer support team.
Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us.
Kitchen Galaxy
Operated by ONEIL ECOM LLC
3944 Brooklyn Ave
Kansas City, MO 64130
United States
Email: contact@kitchengalaxy.shop
Phone: +1-315-202-9675